Our goal is to deliver orders fast, in perfect condition, for the best possible price.
Processing Time
Orders are processed and shipped within 1 business day.
Shipping Methods and Carriers
We use USPS or UPS for all shipments. Deliveries to US Post Office Boxes are made via USPS.
- Ground: USPS Ground Advantage or UPS, 2-5 days, $3.75 flat rate (free shipping over $35).
- Priority: USPS Priority Mail or UPS, 1-3 days, $9.75 flat rate.
- International (≤8 oz): USPS or UPS, 2 days-4 weeks, $21.95 flat rate (Canada: $17.95). Orders over 8 oz are evaluated case-by-case; costs vary by destination and provider. See international shipping notes below for more details. *New*: Some international orders will now be shipped UPS Worldwide Expedited® and can be received in 2-5 business days at no additional cost.
Shipping Destinations
We regularly ship to the following destinations.
- Domestic: US, Puerto Rico (PR), Virgin Islands (VI), United States Minor Outlying Islands (UM).
- International: Hong Kong (HK), Israel (IL), Japan (JP), Australia (AU), Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Czech Republic (CZ), France (FR), Greece (GR), Hungary (HU), Estonia (EE), Finland (FI), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), United Kingdom (GB), Georgia (GE), Canada (CA).
Do you not see your country on this list? Would you like to order? Please contact us, and we will look into it ASAP.
Tracking
- Tracking numbers and links are emailed when an order ships.
- Packages are easily tracked on the carrier’s website: USPS Tracking | UPS Tracking
- Contact us if a tracking number isn’t received within 1 business day.
Lost, Damaged, or Delayed Shipments
- Lost Packages: Please report as soon as possible. We’ll investigate and replace/refund if confirmed lost.
- Products Damaged in Shipping: Very rare. If your items do not arrive in perfect condition, contact us ASAP for a full refund or replacement.
- Orders in which the tracking # shows delivery that are not received will be replaced if they were not delivered to the correct shipping address.
International Shipping Notes
In order to provide the best possible international shipping rates for orders over 8 oz., we will research shipping options and contact the customer with the actual costs. The decision of whether to proceed with the order is up to the customer.
Although we have been shipping internationally for decades and work diligently to ensure our international orders arrive at their destination without issue, we are not responsible for orders held in customs. Please research your country’s regulations on imports before ordering.
Taxes and duties for international orders are not included in the cost of shipping.
If you have any questions or concerns regarding international orders, please feel free to contact us.