Our goal is to deliver orders fast, in perfect condition, for the best possible price.
Processing Time
Orders are processed and shipped within 1 business day.
Shipping Methods and Carriers
We use USPS or UPS for all domestic shipments. Deliveries to US Post Office Boxes are made via USPS.
Shipping costs are calculated at checkout based on the order weight and destination.
- Ground: USPS Ground Advantage or UPS, 2-5 days, (free shipping over $35).
- Priority: USPS Priority Mail or UPS, 1-3 days.
International
- International orders are now shipped via DHL Express; the shipping time is 2-4 days.
- If DHL does not deliver to your location, the order will ship USPS First Class International (1-2 weeks). Both methods are very reasonably priced.
Shipping Destinations
We regularly ship to the following destinations.
- Domestic: US, Puerto Rico (PR), Virgin Islands (VI), United States Minor Outlying Islands (UM).
- International: Australia (AU), Austria (AT), Belgium (BE), Bulgaria (BG), Canada (CA), China (CN), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Greece (GR), Hong Kong (HK), Hungary (HU), Israel (IL), Italy (IT), Japan (JP), Luxembourg (LU), Malta (MT), Mexico (MX), Netherlands (NL), New Zealand (NZ), Portugal (PT), Slovakia (SK), Slovenia (SI), South Africa (ZA), Spain (ES), Sweden (SE), United Kingdom (GB).
Do you not see your country on this list? Would you like to order? Please contact us, and we will look into it ASAP.
Tracking
- Tracking numbers and links are emailed when an order ships.
- Packages are easily tracked on the carrier’s website: USPS Tracking | UPS Tracking | DHL Tracking
- Contact us if a tracking number isn’t received within 1 business day.
Lost, Damaged, or Delayed Shipments
- Lost Packages: Please report as soon as possible. We’ll investigate and replace/refund if confirmed lost.
- Products Damaged in Shipping: Very rare. If your items do not arrive in perfect condition, contact us ASAP for a full refund or replacement.
- Orders in which the tracking # shows delivery that are not received will be replaced if they were not delivered to the correct shipping address.
International Shipping Notes
Although we have been shipping internationally for decades and work diligently to ensure our international orders arrive at their destination without issue, we are not responsible for orders held in customs. Please research your country’s regulations on imports before ordering.
Taxes and duties for international orders are not included in the cost of shipping.
If you have any questions or concerns regarding international orders, please feel free to contact us.