Smoking Question and Answer

Questions and Answers

Question: Do you have to be 18 to purchase herbal smoke?
Question: My order was deleted. Are you just going to keep my money?
Question: What is your return policy?
Question: What will appear on my cc or bank statement?
Question: Do you offer express shipping?
Question: What does the product come packaged in?
Question: Do you offer order tracking?
Question: How long does it usually take to receive an order? Which shipping company do you use?
Question: Are herbal smoking blends safe?
Question: How should the these smoking blends and bulk herbs be kept?
Question: Can herbal smoke help someone quit smoking habitually

Do you have to be 18 to purchase your herbal blends?

Yes, Because of the potential for these products to be used as smoking blends you must be over the age of 18 and over the legal smoking age in your state or country. All orders are phone verified and require an adult signature.

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My order was deleted. Are you just going to keep my money?

Answer: No. that is completely ridiculous. We have been in business for over 19 years. If we do not ship an order from a legal adult for any reason the persons payment is always fully refunded. Many times when an order is deleted the customer is not even charged. Some banks take longer to credit a refund or a voided transaction than others, but if you placed an order here and your order was deleted and your account was charged a full refund will be issued immediately.

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What is your return policy?

Consumable Products Answer: We are unable to accept returns or give refunds on consumable herbal products because they are not able to legally be resold once they are sent out. Obviously, we can not and will not resell consumable herbal products that have been shipped to and received by a third party. This is why we offer sample packs. All sales on herbal products are final unless the wrong item is shipped or the product is damaged.

If a consumable product is damaged on delivery, or the wrong product is shipped, full refunds will be issued if the product is returned within 30 days.

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What will appear on my CC or bank statement?

Answer:  If you checkout via PayPal the order will show as If you check out via credit card or e-check the order will show as ( CSI ).

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Do you offer express shipping?

Answer: Not at this time. We offer First Class 3-4 day and Priority 2-3 day.  Reason: USPS express shipping is not 1 day shipping in some areas it can be up to 2 days.

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What does the product come packaged in?

Answer: All of our orders are boxed.

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Do you offer order tracking?

Answer: Yes. Customers are e-mailed their tracking # when the order ships.

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How long does it usually take to receive an order? Which shipping company do you use?

Answer: Orders are normally shipped the same or next business day they are verified. Holidays, problems with order verification and other busy periods can cause slight delays. Credit Card Orders will normally arrive 3-7 business days from the order date.

The estimated time of arrival, 3-4 day for First Class Mail and 2-3 day for Priority Mail, is an estimated time the product will arrive at its destination after it has been shipped, not the amount of time it will take to receive an order from the day it was placed, and is not guaranteed by USPS.

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Are herbal smoking blends safe?

Answer: When used properly the blends we carry have been shown to be very safe (Other than the risks smoking itself carries ). Please go here for a more in depth article on this subject.

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How should the these smoking blends and bulk herbs be kept?

Answer: The best way to store your herbs is refrigerate them or keep them in a sealed container. We refrigerate or vacuum seal our herbs when they arrive depending on the herb to keep them extraordinarily fresh.

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Can smoking herbs help someone quit smoking habitually?

Answer: According to some of our customers, and outside sources, they can. Herbs and herbal smoking blends can provide a great alternative. They need to smoke less and less often. Quitting is very hard, so finding a smokable herb, or blend to smoke, can be a big help in many ways.  If someone is serious about quitting smoking habitually they can try to find an herb or blend of herbs they enjoy smoking to get them through the hard times and go back to if they feel like having a smoke. Most herbal smoking blends are not addicting, which can be an aid to habitual smokers. We are not saying it is not possible to become addicted to herbal smoke. All we can speak for is the 20 years we have been in business. No one has become dependent on any of our products.

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